Last updated: October 11, 2026
These terms apply to Innertone, provided by Mosaic Health Analytics INC. By using the app, you agree to these terms. You must be 18 or older to use Innertone.
What Innertone offers
Innertone offers AI voice conversations and quiet activities for emotional support and relaxation.
The voice is AI, not a person. Innertone is not medical care, therapy or an emergency service. It does not diagnose or treat a condition, and AI responses can be incomplete or wrong. Do not rely on the app instead of medical advice or delay seeking help. If you are in immediate danger or think you may be having a medical emergency, contact your local emergency services.
Consult a qualified healthcare professional before making medical decisions. Innertone is not a substitute for professional advice, diagnosis or treatment.
Voice calls and quiet support
Voice calls require an internet connection, microphone permission, agreement to AI processing and available voice minutes. You can mute, pause or end a call. Connected calls can continue when your screen is locked.
Quiet support is free and works offline without microphone access or a paid membership. Links to outside services may require a connection; those services have their own terms and charges.
Your account
Sign in with Apple is optional and can help recover your membership and available minutes on another device. Notes remain on your phone. You can sign out or delete your account in Settings → Account. Account deletion requires confirmation with Apple and removes access to linked unused minutes. It does not delete local notes or cancel an Apple subscription.
Membership and voice minutes
The app shows the available offer and your local App Store price before you confirm a purchase.
- Monthly membership: An optional, automatically renewing subscription includes 60 voice minutes per monthly subscription period. Unused monthly minutes do not carry over.
- Minute packs: A one-time purchase adds 30 voice minutes. Purchased pack minutes do not expire and do not require an active membership.
- Using minutes: Free minutes are used first, then the current month's membership minutes, then purchased pack minutes. Usage is counted while your voice session is open. This includes brief connection and call-ending processing, as well as time when the microphone is muted or the call is paused. Calls are subject to the service's per-call limit and your remaining allowance.
- Free allowance: Any free voice allowance is shown in the app. Using it does not start a paid subscription or create an automatic charge.
Apple handles payment and purchase confirmation. A membership renews automatically unless you cancel before renewal. You can manage or cancel it in iPhone Settings → your name → Subscriptions. Deleting Innertone, deleting notes, deleting your account or withdrawing AI-processing consent does not cancel your membership. See Apple's cancellation instructions.
For a refund request, use Apple's refund process. Eligibility and approval are determined under Apple's rules and applicable law.
Responsible use and availability
Do not use Innertone unlawfully, interfere with its operation, bypass usage limits or access controls, or attempt to access someone else's information.
Voice service depends on your connection and other services and may be interrupted or unavailable. We cannot promise a particular outcome.
Privacy and questions
Our Privacy Policy explains voice processing, saved notes and service records. You can find help on the Support page or email hello@undertone.co.
We may update these terms. The current version and its date will appear on this page.
