Last updated: October 11, 2026
Need a hand? Email hello@undertone.co. Include your app version, iOS version and a short description of what happened. Please leave out passwords, access credentials and private conversation content.
Innertone is provided by Mosaic Health Analytics INC. and is for adults aged 18 and over.
Start a conversation
Review the AI disclosure and choose Allow AI processing. Then choose Start talking. Your iPhone asks for microphone permission if you have not previously granted it. If microphone access is off, enable it in iPhone Settings to talk. Quiet support works without microphone access or AI-processing permission.
During a call, you can interrupt a reply, mute your microphone, pause or end the call.
Voice calls need an internet connection and available minutes. If a call will not start, check your connection and allow microphone access in iOS Settings. Quiet support remains available offline.
Use quiet support
Open Quiet support from Home to visit the pond or Count the taps (or Count the pulses on devices without haptics). These activities are free and do not use your microphone.
Review or delete notes
Open Settings → Your notes to review, edit or delete the brief notes saved on this phone. A short version is shared with our AI provider at the start of a call.
To remove all saved notes, including your locally saved name and any earlier pre-call answers, open Settings → Privacy & data → Delete all notes. Notes are excluded from device backups and are not synced to iCloud.
To withdraw consent for future voice processing, choose Withdraw consent on the same privacy screen. You can still use quiet support. Withdrawal does not delete your notes or cancel a membership.
Read the Privacy Policy for information about provider processing and service records.
Your account
Open Settings → Account to optionally sign in with Apple and recover your membership and available minutes on another device. Your notes stay on this phone. You can also sign out or delete your account here. Deletion requires confirmation with Apple and removes access to linked unused minutes. It does not delete local notes or cancel a subscription. For help, email hello@undertone.co without passwords or access credentials.
Membership, minutes and prices
The optional monthly membership includes 60 voice minutes per month. One-time 30-minute packs are also available. The app shows the offer and your local App Store price before you confirm a purchase.
If a membership is not showing, use Restore on the membership screen with the Apple Account used for the purchase. If a purchase or minute balance is still missing, contact us rather than buying it again.
If the app says a price is unavailable, check your connection and try again later. A purchase should show an App Store price and confirmation before you approve it.
Manage or cancel your membership in iPhone Settings → your name → Subscriptions. Deleting the app, its notes or your account does not cancel a subscription. Apple handles billing and refund requests.
Urgent help
Innertone and its support inbox are not emergency services. For immediate danger or a medical emergency, contact your local emergency number. The app's Urgent help screen offers regional resources and asks for confirmation before opening Phone or Messages.
